The Rolls-Royce urban legend A 20 year old Rolls-Royce broke down, unable to drive any further. The owner called the emergency number and within minutes a service representative was on the scene to assist. Once back in the workshop, an expert from London was flown in to investigate and inspect the vehicle. It was found […]
The value of relationships that a business builds with its customers which is reflected in their loyalty to the company, staff and products
By deploying a range of proprietary models, methods and frameworks which ensure that your entire organisation prioritise customer & staff impacting efforts in a systematic way based on best practice principles
Through acquiring more customers; retaining existing customers; building deeper relationships; offering more innovative products & services or through penetrating new market segments
The entire value chain - leadership to front line staff; internal and external customers; vendors; suppliers; distributors; franchisees; sponsors; affiliates; partners etc.
Internet enabled devices (iOS, Android, BlackBerry, Windows)
Unique selling point
Disruptive thinking and technology with a customer-focus that is quick to market, flexible & cost-effective